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Overview is maintained by Transition Network. If you have any questions, need to submit a data subject request. Please email


We host our own analytics server using Matomo software., This is hosted on under the terms detailed below

Identity service

We use a SSO service to access using Keycloak software. This is hosted on under the terms detailed below


We use a helpdesk service to manage support tickets This is hosted on under the terms detailed below

Transition Network as a Controller

Transition Network is the controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection:

Transition Network, c/o Darnells 30 Fore Street Totnes, TQ9 5RP Totnes, UK

The data protection officer is Sam Rossiter

Phone: +44 (0)1803 865 669



Under the General Data Protection Regulation (GDPR), Transition Network acts as a controller of your personal data in the following cases:

if you visit the website
if you register or sign up for an account on and use the service (registered users)
if you email

Hubs as data processors

You additionally agree to acting as data processors under these terms

What types of personal data are processed?

We process the following types of personal data:

Registered user information: email address, userid, password, IP address, metadata, subscriptions, and server preferences.
Profile information: profile picture, bio, profile metadata (which may infer details about our users).
Website Visitors: IP address, metadata.
Metadata: Information about the terminal or machine used to connect to, your machine’s operating system, display resolution, web browser and browser version, date of access to the website, and details your logged-in sessions. If you email us, we may also see email header information.

Purposes for processing data

Personal data noted above is processed because otherwise the service doesn’t really work.

Registered user information is necessary to provision and administer accounts.
Profile information is provided by you and can be as much or as little as you desire.
If you include special category data in your profile information, such as details about your race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or health information, or details about your sexual orientation or sex life, you are, legally-speaking, making this information ‘manifestly public’, which is a very lawyerly way of saying “it’s on you.”
IP address and other machine identifiers are collected by default in Vive for the purposes of allowing us block/disable access to problematic users or bots, to render the site properly on different devices, and because that is how the internet generally works.

Some information (such as user access, registration, errors, etc.) are also stored in separate Linux system logs (SystemD), which are also maintained on These logs serve the purpose of maintenance and security of the server, and are rotated every 14 days.

Backups are further retained for 90 days on Scaleaway

Legal basis for processing data

We rely on your consent if you create an account, update your profile, contact us via the email address, or open a support ticket at

In the unlikely event that you do something dodgy on the site (like violate our Terms or Community Guidelines), Transition Network relies on legitimate interests for subsequent processing (i.e., account suspension, deletion, or if necessary, reporting to authorities). If we are served with a legal order requiring us to provide information relating to you in connection with suspected or alleged misuse of the service, and we comply with that order, the lawful basis will be necessity to comply with a legal obligation. Please don’t let it come to that.

Transition Network rely on contractual necessity and legitimate interests to host this website and deal with emails. Transition Network have agreements in place with for hosting, based in Germany, We backup data to Scaleaway. We have agreements with Mailgun for delivery of email

Retaining your data

Using our GDPR form you can request deletion your account and data

The server attempts to delete content stored in logs automatically after 14 days, to make optimal use of server space. At the moment, we disable accounts after a period of inactivity, so if you create an account here, it will remain on our server until:

You choose to delete it;
You do not access the service for 770 days
We delete the account manually;
We delete the service;
Something really bad happens (thermonuclear war, the heat death of the universe, etc.)

Exercising your rights

You have the right to request access to and rectification or erasure of personal data. You can also ask us to restrict processing or object to processing (to the extent that’s possible).

To contact us, including to exercise your rights, please send an email to

You can also change your profile information directly at any time by going to Settings -> Profile and making changes there.

You can adjust cookie settings here:

In terms of the right of portability, you can request your data at any time

​​​​​​​You also have the right to lodge a complaint with a Supervisory Authority. As a controller, the Lead Supervisory Authority for Transition Network is the information commissioner’s office in the UK. You can find more information about lodging a complaint with the ICO by going to


Except where you make data ‘manifestly public’ (see point 9. above) Personal data processed by is accessible only to the Transition Network admin team and those under contract to Transition Network. In addition to limited access, the following additional security measures are in place:

Strong, robust identity management & authentication, including 2FA for our servers and email;
reasonable security hardening of the server itself;
Daily, redundant backups of data;
encryption in transit (TLS 1.3, via LetsEncrypt);
data processing agreements in place with our subprocessors.

We rely on assurances provided by Hetzner, Netcup, Scaleaway and Mailgun regarding their own technical and organisational measures. Details on Sub-processor controls can be found below:

HETZNER ONLINE GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (Server infrastructure)

SCALEWAY S.A.S, BP 438, F-75366 Paris Cedex 08 (Backup)

NETCUP GmbH Daimlerstraße 25 76185 Karlsruhe (SSO system, ID system, Analytics)

SINCH AB Lin­dhagensgatan 74 Stoc­kholm, 112­ 18 Swed­en (email delivery)

Transfers Outside of the EU

Transition network uses hosting based in the EU & relies on sub-processors considered adequate by the EU.

Data from users outside of the EU may be shared with Hubs outside of the EU, but data from EU citizens will only be shared with other organisations and subcontractors within the EU.

Of course, by posting, your profile information and your content is available globally, so please think twice before posting anything personal, and do not post the personal data of anyone else!

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